Privacy Policy – dewi11

1 Introduction

dewi11 ("we", "us", "our") is committed to protecting the personal information of everyone who uses our platform. This Privacy Policy applies to all users of the dewi11 website at dewi11.st and the dewi11 Android application, including registered players and visitors who have not yet created an account.

This policy describes the types of personal data we collect, why we collect it, how we use and store it, who we may share it with, and what rights you have regarding your information. By registering for a dewi11 account or using our platform, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read together with our Terms and Conditions. If you have any questions about how we handle your data, you can reach us at [email protected].

2 Information We Collect

We collect different types of information depending on how you interact with our platform. Below is an overview of the main categories:

Account and Identity Information
When you register, we collect your full name, date of birth, email address, mobile number, and account credentials. We also collect identity documents – such as a government-issued ID – during the account verification process. This is required to confirm your age, identity, and eligibility to use the platform.

Financial Information
When you make deposits or request withdrawals, we collect information about the payment methods you use, including account names and reference numbers associated with your Philippine bank account or e-wallet. We do not store complete payment credentials on our servers. Transaction records – including deposit amounts, withdrawal amounts, and betting history – are maintained as part of your account record.

Usage and Activity Data
We collect data on how you use the platform, including the games you play, bets you place, session durations, pages you visit, and features you access. This data helps us improve the platform, personalise your experience, and detect unusual activity.

Device and Technical Data
When you access dewi11 through a browser or our app, we automatically collect technical information including your IP address, device type, operating system, browser type, and general geographic location based on IP. This data is used for security monitoring, fraud detection, and platform optimisation.

Communications
If you contact our support team, we keep a record of your communications, including the content of messages and any documents you provide. This helps us resolve issues and maintain a consistent service history for your account.

3 How We Use Your Information

We use the information we collect for the following purposes:

• Account registration and management – to create and maintain your account, verify your identity and age, and process your login and security settings.
• Platform delivery – to provide access to sports betting, live casino, slots, eBingo, and other features on the platform.
• Payment processing – to process deposits and withdrawals through your chosen Philippine payment method.
• Security and fraud prevention – to monitor for suspicious activity, detect unauthorised access, and protect the platform and all players.
• Customer support – to respond to your inquiries, resolve issues, and provide assistance related to your account.
• Responsible gaming – to apply any self-exclusion, deposit limits, or session restrictions you have set, and to monitor for patterns that may indicate problem gambling in line with our responsible gaming obligations.
• Legal and regulatory compliance – to meet obligations that may apply to us under applicable law, including record-keeping, identity verification, and reporting requirements.
• Platform improvement – to analyse usage patterns and feedback to improve the platform's features, performance, and content.
• Communications – to send you account-related notifications, security alerts, and – where you have opted in – promotional communications about offers and updates on the platform.

We do not use your personal data to make fully automated decisions that significantly affect you without human oversight.

4 Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance – processing is necessary to provide the services you signed up for under our Terms and Conditions.
• Legal obligation – certain processing is required to comply with applicable laws, including identity verification and transaction record-keeping obligations.
• Legitimate interests – we process some data to protect the security of the platform, prevent fraud, and improve our services, where these interests are not overridden by your rights.
• Consent – where we send you optional promotional communications, we rely on your consent, which you may withdraw at any time by contacting support or updating your account notification settings.

5 Data We Collect and Why

6 Sharing Your Information

dewi11 does not sell or rent your personal information to third parties. We may share your data with trusted partners and service providers in the following circumstances:

• Payment processors – to facilitate deposits and withdrawals through Philippine banking and e-wallet services. These providers are bound by their own security and data protection standards.
• Identity verification providers – third-party KYC services that assist with document verification during account registration or when additional verification is required.
• Gaming content providers – game and sports data providers who operate within our platform may process limited technical data to deliver their products.
• Security and fraud prevention services – providers who help us detect and prevent fraudulent activity, unauthorised access, and abuse of the platform.
• Legal and regulatory authorities – we may disclose information where required by applicable law, court order, or to cooperate with investigations by competent authorities.

All third parties we work with are required to handle your data in a manner consistent with applicable privacy standards. We do not authorise them to use your data for their own unrelated purposes.

7 Cookies and Tracking

dewi11 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies – required for the platform to function, including maintaining your login session and processing transactions. These cannot be disabled.
• Analytics cookies – help us understand how players use the platform, which pages are visited most, and where technical issues occur. This data is aggregated and does not identify you personally.
• Security cookies – used to detect and prevent fraudulent sessions and protect your account from unauthorised access.
• Preference cookies – store your platform settings and preferences so you do not need to reset them on each visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform.

8 Data Security

We take the security of your personal data seriously. dewi11 uses SSL encryption for all data transmitted between your device and our servers. Our systems apply access controls so that only authorised personnel can access personal data, and only where necessary for their role.

We maintain security monitoring to detect unusual access patterns, potential breaches, and suspicious activity. OTP verification is available for all accounts and provides an additional layer of protection when logging in or making sensitive account changes.

While we take these measures to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately at [email protected].

9 Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. Financial transaction records are retained for a minimum period in line with legal record-keeping obligations. Security and access logs are retained on a rolling basis.

When an account is closed at your request and all legal retention periods have elapsed, we will delete or anonymise your personal data. Some aggregated, non-identifying data may be retained for platform analytics purposes.

10 Your Rights

You have the following rights regarding your personal data held by dewi11:

• Right of access – you may request a copy of the personal data we hold about you.
• Right to correction – you may ask us to correct inaccurate or incomplete personal information.
• Right to deletion – you may request deletion of your account and associated personal data, subject to legal retention requirements.
• Right to withdraw consent – where processing is based on consent (such as marketing communications), you may withdraw that consent at any time without affecting prior processing.
• Right to object – you may object to certain types of processing, including processing based on our legitimate interests, where your rights and interests override ours.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests.

11 Children and Minors

dewi11 is strictly for persons aged 21 years and older. We do not knowingly collect personal data from anyone under 21. If we become aware that an account has been registered by an underage individual, the account will be closed and the data deleted in accordance with our Terms and Conditions and this Privacy Policy.

If you believe that a minor has registered on the platform, please contact us immediately at [email protected].

12 Changes to This Policy

dewi11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users via email or in-platform notification. The updated policy will always show the date it was last revised at the top of this page.

Continued use of the platform after notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact our team:

• Email: [email protected]
• Live chat: available 24/7 from within the platform or app

For more information about our platform rules, visit the Terms and Conditions page. For information about responsible gaming tools, visit the Responsible Gaming page.